The magic that makes good to great: Sindhu, Chanu, Deepinder, Falguni

The magic that makes good to great: Sindhu, Chanu, Deepinder, Falguni

“She had tears in her eyes. I told her to think it was a gift for me,” PV Sindhu’s father lifted her spirits when the semi final defeat to Tai Tzu-Ying on Saturday weighed her down. 

“Through all your experiences of ups and downs, did you ever come close to giving up in all these 12-odd years?” asked the interviewer. 

“About a couple of times every week,’’ answered Deepinder Goyal, in his interview after Zomato’s IPO.  

The timelines are palpitating with sheer excitement and nervousness floating when history is in the making, whether in the Olympics stadiums or at Dalal Street. Both sports and startups personalities are weaving some magic in the air. It is filled with hope, with ambition and dreams and most importantly it seems achievable. Yes, we can do it. 

PV Sindhu won her second medal at the Olympics last week. It makes her the first Indian woman to win two medals at the Olympics. Also, in the same week Deepinder Goyal’s startup, Zomato rang the opening bell at the stock market. The event makes him the first startup boy, made-in-India, to reach this high level of success. Zomato’s listing is not only impressive because it is the first new-age startup, but also because it is the first company without profits in its books that has pocketed the likes of people. It doesn’t stop here, there are more names. Chanu Saikom Mirabai, Rani Rampal, Ravi Kumar Dahiya, P R Sreejesh, Simranjeet Singh, Savita Punia and the list goes on for athletes who have been shining bright at the Olympics. In a parallel startup world, being successfully listed at the stock market is almost equivalent to securing an olympic medal. Zomato is a new age startup that had its IPO recently. The next in the pipeline is Nykaa. Cartrade, Mobikwik and several others are waiting in the wings. It is just the beginning.

From Olympics to startups, the made-in-India story is not a story of fiction or mere skill, hardwork and grit. It is the story of leadership, leadership of not just excellence but where the ambition for the mission and institution, exceeds the ambition for the self. In today’s column, I bring to you an understanding of a leadership personality trait that takes goodness to greatness, in both sports and startups. It is called Level 5 Leadership. 

Level 5 leadership is a concept developed in the book Good to Great. Level 5 leaders display a powerful mixture of personal humility and indomitable will. They’re incredibly ambitious, but their ambition is first and foremost for the cause, for the organization and its purpose, not themselves.

As the events unfolded in both startups and the sports world, it became clearer that how the two worlds are similar in performance and delivery. Like an athlete is developed by a village of experts, startups are run by leaders supported by teams across all functions. An athlete digs deeper inside her for courage, so does the founder. The stories of sports and startups match. The leadership style matches. 

Grit and hardwork:

Mirabai Chanu’s  self-discovery of weightlifting started with carrying firewood from the jungle at the age of 12. To train she travelled 40kms everyday. “At times, she would hitch a ride on a truck or if she got lucky share a tuk-tuk, some days she would cycle, and some days she would come half the way and then walk back home. She never threw in the towel,” her mother Tombi Devi said in an interview. 

Deepinder Goyal’s childhood training was to save himself from terrorists. Here is an excerpt from his mentor and investor Sanjeev Bhikchandani: He was born in Muktsar – a small town in Punjab in 1983. His father was a teacher in a government school. For the first ten years of his life the family lived in the fear of terrorists. As a child he was tutored by his parents that if the terrorists ever came he should tell them that his name was Deepinder and he was a Sikh. That way they would spare his life even if they killed his parents. Thankfully the terrorists never came.

When he was fifteen his parents sent him to Chandigarh to study for the last two years in school. He lived in a hostel – ragging was tough but he survived. Academically he was totally out of his depth initially since the standard of study was far higher than he had ever encountered. But he tried hard and managed to clear the IIT entrance examination. From IIT he went to Bain and then launched Foodiebay which became Zomato later on.

Skill and speed: 

Sjoerd Marijne, the Indian Hockey girls team coach, talks about Rani Rampal’s skills in a story by Sharda Ugra. The secret sauce, he says, about her physical properties lies in the fact “that she is faster with the ball than without the ball.” With the ball on her stick, she turns into an elusive quicksilver with the most minimal feints and dummies, wrong-footing defenders, leaving them behind, earning her extra slices of time. During a training run, Marijne said he asked the faster players to hustle against Rani, press hard and fast around her, but still she slipped through. Later, she told the bemused Marijne, “She might be faster with the ball, but I am quicker with the thinking.”

Pandemic lockdown in 2020 had presented a problem for businesses. Falguni Nayar knew it would take some quick pivots and strategic thinking to keep the business rolling. And Nayar didn’t waste any time. With operations and logistics coming to a halt, she decided to sell everyday essentials online. “Overnight we pivoted to an essentials-only online store and to handle that we utilised our 70 offline stores across the country to do hyperlocal delivery,” says the 57-year-old Nayar. The hyperlocal focus was, of course, because intra-state shipment of products was restricted during the initial phase of the lockdown. “We would match the products ordered online with what was available at the store to deliver to the nearest pin code,” she adds, as mentioned in an article

Like hardwork and determination, skills and speed to execute is an essential path to being successful in both sports and startups. What separates the good to great is the level of leadership that they exhibit. Jim Collins, in his book Good to Great illustrated that long lasting companies are built by level 5 leaders. Level 1 being a highly capable individual, Level 2- contributing team member, Level 3- a competent manager, Level 4- Effective leader, Level 5 – builds enduring greatness.  

Level 5 leadership trait that makes them good to great: 

It is not that level 5 leaders have no ego or self interest. Indeed they are incredibly ambitious- but their ambition is first and foremost for the institution, not themselves.  For Sindhu, who aspired to get a Gold at Tokyo 2020 faced a setback with the loss in semifinals. 

She gathered courage and focus to fight again to earn a bronze, for herself and for the country. 

Deepinder Goyal, continues on giving up: “It is about how fast you can pick yourself up and get back.” In another conversation he gives a peek into his thoughts while talking about delivery partners. He says, “We are always focused on doing more for them, doing better for them” showing his larger mission. 

Nykaa’s Falguni Nayyar has carved her own successful path operating in a highly competitive space with giants like Amazon and Flipkart. She has skillfully built the company in a capital intensive space, has made it profitable and brought it to IPO stage. 

The unwavering resolve, to do what must be done for the success, no matter how deep they have to dig inside themselves for courage and clarity, is what takes them from good to great. 

Level 5 leaders are fanatically driven, infected with an incurable need to produce sustained results. They are resolved to do whatever it takes to make the company great, no matter how big or hard the decisions. 

That is how the leaders have performed and achieved, in sports and in startups. P.V Sindhu, Mirabai Chanu, Deepinder Goyal, Falguni Nayar. The unwavering resolve of a Level-5 leadership to dig to leap from goodness to greatness. 

Good to great


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